Customer Support

Do you have any billing related issues or questions? Please visit EPOCH, SEGPAY or VENDO, our authorized sales agents.

If you have any technical or non billing related questions? Click here to contact us.


FREQUENTLY ASKED QUESTIONS

How do I know which billing processor I used?
Most customers join through Epoch so that's your best bet. If you are not sure just search your inbox for Epoch, Vendo and SegPay and your confirmation email should come up from when you joined the site. This should have all the info needed to cancel your account at the billing processor.

I can't find my account at any of the billers
We also offer free accounts so it's possible that you never had a paid (premium) account.

Are premium accounts recurring?
Yes, for your convenience all memberships automatically recur until canceled. All our billing processors offer an easy to use self-service cancelation page as well as 24/7 telephone support so you can cancel your subscription at any time.

Can I choose which billing processor to use?
No, our primary processor is Epoch, most transactions will be processed through them.

Will I lose access to my favorites when I cancel?
No, when you cancel a premium subscription your account will be downgraded to a free account. With a free account you still have access to all your favorites. Also note that when you cancel a premium subscription you still remain premium status until your premium subscription expires.

What's the difference between a free and premium account?
The biggest difference is that with a premium account you have full access to all full length Fucking Awesome Original Series. With a free account you can watch the trailers only.

My question is not answered. Who do I contact for help?
For any billing related questions always contact the billing processor first. They are able to help you much faster than us. If they are unable to help you please contact us here.